Shopping Information
You don't have to register to shop at catherines.com. We automatically create an account for you at the time of your first purchase. Your contact, billing and shipping information is saved for you in a secure and private account to make your future shopping faster and more convenient.
When you shop the next time, to access your account you'll simply use the e-mail and password you provided at checkout. You'll be able to view and manage your personal information, as well as track your order status and delivery, at any time.
Shopping services at catherines.com
News and special offers
When you register at catherines.com, be sure to sign up for our free e-mail updates so you'll receive exclusive Catherines news and special offers. You can also sign up to receive additional promotions through the mail. Sign up now.
Store locator
Locating a Catherines store has never been easier. Find a Catherines store near you, as well as driving directions and a map.
Garment lengths
To help you determine if a garment will fit your body, we provide their lengths or inseams in the product description.
- To determine the length of tops, we measure from the center of the back neckline or seam (if there's a collar) down the back to the hem.
- To determine the length of skirts, we measure from the waist to the hem.
- To determine the inseam of bottoms, we measure from the center of the crotch down the inside seam to the hem.
All measurements are approximate. Since all our measurements are taken on size 18 garments, they will vary slightly on other sizes.
Sizing charts
Catherines sizes range from women's size 14 to 36. Our standard Catherines sizes are cut for a woman with a height of 5' 6". Catherines petite sizes are cut for women 5' 4" or under, and Catherines tall sizes are cut for women 5' 8" or taller.
See a general sizing chart, as well as sizing charts for intimates. Other products have a link to a specific sizing chart directly on the product page. To see the chart, click the link above the "To order" box, to the right of the product photo.
Here are some tips for measuring:
| • | If possible, have a friend measure you. |
| • | Measure yourself twice for accuracy. |
| • | Remove your shoes for accuracy. |
| • | Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering. |
| • | Be sure the measuring tape is straight, but not tight. You should be able to breathe. |
| • | Measure around the fullest part of your bust. Your bust measurement will determine what size your top is. |
| • | Be sure the measuring tape is straight, but not tight. You should be able to breathe. |
| • | Measure around the narrowest part of your natural waistline. |
| • | Measure around the fullest part of your hips. Your hip measurement will determine your skirt, pants and shorts size. |
| • | For the inseam, measure inside the length of your leg from your crotch to the floor. |
| • | If your measurements fall between sizes, it is best to order one size up. |
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How to Measure
Bust: Measure under arms around fullest part
Waist: Measure around narrowest part of natural waistline
Hips: Measure around fullest part of lower hip
Inseam: Measure inside length of leg from crotch to floor
Note: Inseam lengths are provided in the product description for every item.
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Once you've measured yourself, compare your measurements to the sizing chart to determine the best size for you.
Catherines Perks Card program
Catherines Perks Card members receive 10% off every time they shop online and in stores, and they're the first to know about our sales and special events. Get Perks Card details.
Gift Cards/E-Gift Cards
When you just can't decide on a gift, give a Catherines Gift Card/E-Gift Card. They're available in any amount. Gift Cards/E-Gift Cards can be purchased and used at catherines.com or at any Catherines store. Shop Gift Cards and E-Gift Cards.
Catherines Credit Card
Open a Catherines Credit Card account and receive $10 or 10% off (whichever is lower) your first in-store credit card purchase. (Offer not valid at our online store.) As a Cardholder, you not only get enhanced buying power, you also receive preferred customer status and there‘s no annual fee! Learn more about the Catherines Credit Card.
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Store policies at catherines.com
Online payment
You may pay for your online purchases with your Catherines Credit Card, Visa, MasterCard, Discover or American Express. You may also redeem any Catherines, Fashion Bug or Lane Bryant Gift Card. Sorry, checks are not accepted at our online store.
We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact customer service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.
Sales tax
We are required by law to collect all sales taxes based on where your order is being billed or shipped. When you review your order total during checkout, you will see the amount of sales tax that will be charged to your credit card. This amount will reflect the applicable state and local taxes.
Layaways
Sorry, we do not offer layaways at our online store.
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Store policies at your local Catherines store
Paying by check
Personal checks are always accepted with photo identification. Acceptable forms of ID are a valid driver's license, military ID or permanent state-issued ID. Returned checks will be charged a fee of $25 or the maximum allowable in your state.
Store layaways
Catherines will hold any item for you. Simply pay just one third down ($15 minimum) when requesting a hold, and pay the balance in 30 days. There is a $5 layaway fee and a $10 fee for all cancelled layaways. Price adjustments will be made for regular-price items that go on sale while in layaway if the layaway item is paid in full while the sale price is in effect. Items on layaway cannot be taken out of layaway and then reentered.
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Shipping options
Catherines.com ships to any address in the United States, including Alaska and Hawaii. (Sorry, no international orders.) We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost.
Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via USPS ground mail. We do not offer express options to these locations. For all other locations, you may choose between USPS ground mail, FedEx Express Saver® and FedEx Standard Overnight®. Please note all USPS ground orders being shipped outside of the continental U.S. can take up to 35 calendar days.
We must have a street address in order to ship an express order. FedEx will not deliver to a P.O. box address.
Free shipping is available to customers who order Gift Cards (USPS First-Class Mail®). All other online purchases are excluded from this offer. Please note if you make a purchase and pay for it with a Gift Card, you are not entitled to free shipping.
For all other purchases, you may choose between USPS ground mail, FedEx Express Saver® and FedEx Standard Overnight®.
USPS First-Class Mail (Gift Card–only orders)
An order shipped via USPS First-Class Mail will be delivered in two to five business days if we receive it before 3:00pm ET. Please note if you place your order on a Thursday or Friday, you will probably receive it the following week. The USPS does not deliver First-Class Mail on Sundays.
USPS Ground Mail
An order shipped via USPS ground mail will be delivered in four to eight business days if we receive it before 3:00 P.M. ET. The USPS does not deliver ground mail on Sundays. Please note that all USPS ground orders being shipped outside of the continental U.S. can take up to 35 calendar days.
FedEx Express Saver
An order shipped via FedEx Express Saver will be delivered in three to five business days if we receive it before 3:00pm ET. Please note FedEx does not deliver on Saturday or Sundays.
FedEx Standard Overnight
An order shipped via FedEx Standard Overnight will be delivered the next business day by 4:30pm if we receive it before 3:00pm ET.
USPS Ground Shipping (4–8 business days)
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Merchandise Total
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Charge
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$0 – $25.00
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$4.95
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$25.01 – $50.00
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$6.95
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$50.01 – $75.00
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$8.95
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$75.01 – $100.00
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$10.95
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$100.01 – $125.00
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$11.95
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$125.01 +
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$12.95
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Express Shipping
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Additional Charge
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FedEx Express Saver
(3–5 business days)
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$6.00
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FedEx Standard Overnight
(next business day by 4:30pm)
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$13.00
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FREE USPS First-Class Mail® for customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.
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Order tracking
If you selected USPS ground mail
When your order ships, we will send you a shipping confirmation e-mail with a link to your Shipping ID Number. Use this number to track your delivery status by signing in at catherines.com, and then clicking “My Account.” Please note: Order tracking is not available for Gift Card orders shipped via USPS First-Class Mail.
If you selected FedEx Express Saver or FedEx Standard Overnight
When your order ships, we will send you a shipping confirmation e-mail with a link to your Shipping ID Number. Use this number to track your delivery status online by visiting the FedEx Web site and entering the number where requested.
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Returns
Returns of purchases made at your local store
If you're ever unhappy with a Catherines purchase, simply present your receipt at any Catherines store and we'll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer. We ask that you return an item within six months of purchase and that the item be unwashed and unworn with the original tags attached.
After six months, if the merchandise is presented with a receipt, you will receive a refund or exchange in the amount of the current or most recent selling price. We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of merchandise. Catherines keeps electronic records of customers' purchases and returns in order to enable us to determine if a customer is abusing our return policy.
Please note: Items purchased at a Catherines store may not be returned to catherines.com.
Returns of purchases made at catherines.com
You have two ways to return or exchange merchandise purchased at our online store. Online purchases may be brought to any Catherines store or mailed back to catherines.com.
Please note: Items purchased at a Catherines store may not be returned to catherines.com.
Returns via return shipment
- Complete the Return Form on your packing slip by indicating the return reason and quantity returned.
- Use the Return Label from your packing slip to mail your merchandise return.
- Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the Return Form.
- Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
- Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new e-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
- You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
Exchanges via return shipment
Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at catherines.com. Please note: You will be charged for shipping and handling on your new order.
Returns or exchanges to a store
Within six months of purchase, simply take the unwashed, unworn merchandise with the tags attached, the packing slip and the credit card you used to place the order to any Catherines store.
Merchandise purchased from Catherines may be returned to any Catherines store, but not to Lane Bryant or Fashion Bug stores.
If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
Refunds or exchanges made with your packing slip after six months will be in the amount of the current or most recent selling price.
Please note:
- Shipping and handling charges are nonrefundable.
- If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.
- Catherines will accept returns of social-occasion garments only if the original garment tags have not been removed or reattached.
- We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of online merchandise. Catherines electronically keeps record of customers' purchases and returns in order to enable us to determine if a customer is abusing our return policy.
- If you have misplaced your packing slip, you can reprint your Return Form. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your Return Form.
If you have additional questions, send us an e-mail.
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